FAQS

You Asked, We Answered

WHAT ARE YOUR DELIVERY TIMES?

We want to make sure that our customers at Hera receive the fastest delivery times possible. That is why we aim to make sure that your delivery is delivered within 2-3 business days.  Delivery charges are included in the cost of the product so there are no hidden charges at checkout!

WHICH PAYMENT METHODS DO YOU ACCEPT?

Currently we are accepting PayPal, credit and debit cards. As Hera grows we aim to increase the number of payment methods available.

WHAT IS YOUR RETURN POLICY?

Hera offers a 14 day return policy from the day you receive your order. Please email contact@heracandles.com if you would like to return any products. Please note that we will only accept returns if your item was delivered damaged or not as described, (for instance the wrong product was sent). We do not accept returns of items that have already been used.